Provide guests with a friendly and efficient check-in and check-out experience.  Provide guests with general information regarding hotel, amenities and special events.                   

Job Duties

·         Sell rooms utilizing excellent customer service skills and yield management.

·         Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.

·         Complete all registration forms and computer input.

·         Retrieve and distribute room keys.

·         Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

·         Communicate with Executive Hosts regarding hotel stays.

·         Utilize computer to run necessary reports.

·         Balance all transactions at the end of shift (audit out).

·         Operate manual procedures in the event of computer failure.

·         Other duties assigned by management. 

Qualifications

·         High school diploma or equivalent, and front desk experience preferred.

·         Ability to utilize basic office machines, computer and telephone.

·         Ability to communicate with guests and staff in English.

·         Knowledge of hotel key system.

·         Must be able to work flexible shifts and able to stand for long periods of time.

·         Detail oriented and able to multitask.

·         Ability to add, subtract and audit accounts.

·         Money handling experience and ability to operate electronic draft system.

·         Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.

Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations. 

Responsible for accurate cash transactions and processing of sports book wagers and payments.

Responsible for accurate cash transactions and processing of sports book wagers and payments. 

Job Duties

Job Duties

• Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
• Receives sport or parlay tickets from customers and pays customers who present winning tickets.
• Maintains and balances a till for use in issuing and redeeming tickets.
• Maintain a neat and well-stocked window for next shift.
• Responsible for processing transactions accurately and maintaining accurate reconciliations.
• Must be aware of all Title 31 procedures and logging.
• Must know all terms and conditions pertaining to sports wagering.
• Must be fully aware of all lines and odds in the Sports Book.
• Remain alert to any peculiar betting patterns and report such events to the Shift Supervisor Sports.
• Ensures compliance with all regulatory controls of the Pennsylvania Gaming Control Board.
• Promotes superior guest service. Performs other duties as required.

Minimum Qualifications

Minimum Qualifications

• High School Diploma or equivalent.
• At least one-year related experience and/or training; or equivalent combination of education and experience in high volume cash operations.
• Must be able to communicate well with the public.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board.
• Must have thorough knowledge of approved Responsible Gaming Program.

High School Diploma or equivalent.  At least one year related experience and/or training; or equivalent combination of education and experience in high volume cash operations.  Must be able to communicate well with the public.  Must be able to work with and understand financial information and data, and basic arithmetic functions.  Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.

Summary

Manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.        

Job Duties

Assist in managing human resources within the department.  Must have a genuine desire to lead the team in producing high quality products in a number of different concepts.  Be able to successfully coordinate staff and resources in a high volume, time sensitive environment. Maintain sufficient supplies of food and equipment.  Maximize guest satisfaction with food by providing the highest quality of product consistent with cost constraints.  Monitor industry trends and recommend appropriate action to be taken to maintain competitive status and profitability of the operation.  Manage the department’s budget.  Work closely with the management concerning special arrangements. Keeps the culinary management team  promptly and fully informed of all problems or unusual matters of significance.

Qualifications

A two-year college degree or equivalent education/experience preferred. A degree in culinary arts or restaurant management is preferred.  One to two years of employment in related position. Requires thorough knowledge of Food and Beverage/Hospitality practices and procedures in order to perform non-repetitive analytical work.  Must be able to work with and understand financial information and data, and basic arithmetic functions.  Must be Serv-Safe certified. 

Clean and maintain public areas e.g. hallways, lobbies, stairways, locker rooms, casino etc. Custodian is responsible for cleanliness of all areas of the casino property. 

Job Duties:

•  Maintain cleanliness of assigned areas; pick up and remove trash and debris.
•  Responsible for property clean up including bio-chemical material.
•  Responsible for cleanliness of public restrooms.  Acts as restroom attendant as assigned
• Responsible for floor cleanliness including but not limited to vacuum, mop, pan/broom.  Responsible for general cleaning in assigned work areas including but not limited to dusting, polishing, shining, and glass care

·         Ensure preventative care of equipment and supplies.

·         Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. 

·         Other duties as assigned by management.

Qualifications:

 Minimum age 18 or 21 (varies by property)

• High school diploma or equivalent
• Must be able to stand and walk for extended periods for majority of shift.
• Must be able to push, pull, and lift up to 100 pounds.
• Must be able to work in smoking environment.
• Must be able to obtain/maintain any necessary certifications and/or licenses including thorough knowledge of approved Responsible Gaming Program.

· Must be able to push, pull, and lift up to 100 pounds.

· Must be able to work in smoking environment.

· Must be able to obtain/maintain any necessary certifications and/or licenses including thorough knowledge of approved Responsible Gaming Program.

·         Minimum age 18 or 21 (varies by property)

·         High school diploma or equivalent

·         Must be able to stand and walk for extended periods for majority of shift.

·         Must be able to push, pull, and lift up to 100 pounds.

·         Must be able to work in smoking environment.

·         Must be able to obtain/maintain any necessary certifications and/or licenses including thorough knowledge of approved Responsible Gaming Program.

Responsible for properly preparing and cooking all food items in a safe, timely, organized manner maintaining high quality of foods.

Job Duties:

• Be able to prepare, portion, cook, and plate food accordingly.
• Be able to produce standardized recipes.
• Operates as prep, pantry, or griddle/fry cook – prepares a variety of simple food items.
• Ensure station is prepared to meet anticipated business levels, assisting fellow staff as needed. 
• Ability to safely handle kitchen tools and equipment following sanitation guidelines.  
• Maintains quality and freshness of food through proper storage and maintenance.
• Follows all appropriate procedures and works under supervision of the culinary management team.

Qualifications

• High school diploma or GED equivalent.
• 0-2 years of entry level experience with food preparation. 
• Must be Serv-Safe certified.      

Responsible for properly preparing and cooking all food items in a safe, timely, organized manner maintaining high quality of foods.

Job Duties:

• Be able to prepare, portion, cook, and plate food accordingly. Be able to produce standardized recipes.
• Operates as prep, pantry, or griddle/fry cook – prepares a variety of simple food items.
• Ensure station is prepared to meet anticipated business levels, assisting fellow staff as needed. 
• Ability to safely handle kitchen tools and equipment following sanitation guidelines.  
• Maintains quality and freshness of food through proper storage and maintenance.
• Follows all appropriate procedures and works under supervision of the culinary management team.

Qualifications

• High school diploma or GED equivalent.
• 0-2 years of entry level experience with food preparation. 
• Must be Serv-Safe certified.      

Provide guests with a friendly and efficient check-in and check-out experience.  Provide guests with general information regarding hotel, amenities and special events.                   

Job Duties

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties assigned by management.

·         Communicate with Executive Hosts regarding hotel stays.

·         Utilize computer to run necessary reports.

·         Balance all transactions at the end of shift (audit out).

·         Operate manual procedures in the event of computer failure.

 Other duties assigned by management. 

Qualifications:

• High school diploma or equivalent, and front desk experience preferred.
• Ability to utilize basic office machines, computer and telephone.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts and able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations

·         High school diploma or equivalent, and front desk experience preferred.

·         Ability to utilize basic office machines, computer and telephone.

·         Ability to communicate with guests and staff in English.

·         Knowledge of hotel key system.

·         Must be able to work flexible shifts and able to stand for long periods of time.

·         Detail oriented and able to multitask.

·         Ability to add, subtract and audit accounts.

·         Money handling experience and ability to operate electronic draft system.

·         Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems

·         Bachelor's degree preferred.

·         Must be at least 21 years of age.

·         Ten (10) years of experience in a similar position preferred.

·         Must be proficient in the use of Microsoft Office applications, LMS, Salesforce, Delphi, and Hotel Operation reports

·         Must have strong working knowledge of banquet functions, room set ups, a/v equipment and food and beverage.

·         Must have exceptional interpersonal, customer service, and negotiating skills.

·         Must have strong written and oral communication skills.

·         Must be able to travel

·         Must be able to obtain/maintain any necessary licenses and/or certifications.

·         Hospitality Certifications strongly encouraged

Valley Forge Casino & Resort is looking for on-Call Banquet Servers to join our growing Banquet team. The right candidate will thrive in a fast-paced environment and has great attention to detail. The average gratuities yield an additional 19-20 per hour on top of your base pay.

Summary:
To ensure quality guest service to all guests at catered hotel and convention center functions.

Job Duties:

• Sets up banquet meal functions as described by the banquet function sheet. 
• Provide prompt, professional and courteous service during banquet meal functions. 
• Performs tableside buffet food service as required.  Maintains a clean and orderly workstation. 
• Cleans tables of all glasses, silver, china, etc. during and after banquet functions. 
• Completes all assigned side work throughout scheduled shift. 
• Greets and continually monitors to ensure quality guest satisfaction. 
• Informs supervisor of guest comments/complaints. 
• Assists in the set-up and break-down of functions when business demands are high. 
   

Qualifications:

• High school diploma or equivalent preferred.  
• Good customer service skills; ability to communicate effectively with others; understand and complies with all Company and departmental rules and regulations.

to maintain order, enforce regulations, and ensure observance of applicable laws and regulations.

Essential Job Functions:,

• Patrols grounds, lobbies, corridors, and public rooms; confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas; assigns officers to situations in progress.
• Monitors and observes the consumption and service of alcoholic beverages and removes guests in violation of casino resort policies and procedures.
• Protects the money room, administrative offices and other areas of the casino resort.
• Properly identifies all employees entering the business.
• Performs funds verifications, table games and slot machine drops, and transports between departments.
• Warns or excludes guests that are in violation of casino resort policies and procedures.
• Reports all accidents and conditions requiring correction; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.

Requirements:

High School Diploma or equivalent, and one (1) year security, military, law enforcement, corrections, firefighter, or emergency medical services work experience, or equivalent combination of education, training, and experience. A Valid Driver's License is required

Please Note: Driver's license and clean driving record are required for this position

Summary:

Services customers by dealing, selling chips, paying customers and collecting bets, and verifies fills/credits.        

Job Duties:

• Maintain a friendly relationship with customers.
• Exchange cash for playing chips.
• Ensure that wagers are placed before cards are dealt. 
• Deals cards according to Casino standard procedures.
• Compute payable odds to pay winning bets.
• Possesses good working knowledge and understanding of games.
• Adheres to Casino policies, procedures and internal controls.
• Maintains integrity of table games activity.
• Responsible for table security at all times.
• Maintain a clean and neat table at all times.
• Responsible for depositing paperwork in drop box.
• Verify currency before placing in drop box.
• Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. 

 Qualifications:

• High school diploma or equivalent.
• A minimum of three months related experience and/or training is preferred.
• Must be able to deal the game in a fluid manner. 
• Must be able to work in a smoke filled environment. 
• Must have thorough knowledge of approved Responsible Gaming Program. 
• Must qualify for and maintain licensure as required by Pennsylvania Gaming Control Board